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The bank has created dedicated pages on its official website that constantly update customers on the schemes fraudsters employ to defraud them. Through the years, the bank has remained committed to educating its customers, informing and protecting them from fraudsters.
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Access Bank will never ask for your BVN, full card PAN, PIN, mobile app activation code, OTP or password as it is readily available to the Bank via its database.” Hence, we will like to once again urge all customers to be wary of this tact and to ignore any message demanding personal or bank details. “It has also come to our attention that there has been an increase in the number of fraudsters disguising themselves as bank representatives. Use of the Mobile Deposit feature requires a supported camera-equipped device and you must download a PNC mobile banking app. Read also: Africans’ internet access increasing, but can’t work from home Visit your branch of account or call the bank’s customer service at (632) 573-8888 and request for removal of the registered device in PNB Mobile Banking App. To deactivate a USSD profile, simply dial *901*911# from any phone, input the registered phone number for the account you want to blacklist and your USSD profile will be deactivated and blacklisted automatically. If you have been locked out, you may request for a new password by performing the steps in Question20 or you may call the Customer Contact Center Hotline at telephone number (632) 888-55-888 to request for assistance in unlocking your access to mobile banking. We have listened to customer complaints and have now introduced the *901*911# USSD code, a solution that allows customers act swiftly. Speaking about the development, the executive director, retail banking, Access Bank, Victor Etuokwu, said, “Access Bank is always seeking innovative ways to safeguard the resources of our customers.